Frequently Asked Questions

If you wish to cancel an order please email us at hello@serenestreams.co as soon as possible! We will try our best to cancel the order and stop it from getting processed by our fulfillment center - we process orders daily so that we can guarantee timely shipping.

Please note: we cannot cancel an order once it has already been shipped. You would have to return the package after delivery.

First and most importantly –  do not use artificial cleansers and scrubs that you might have around the house! These can be extremely damaging to the delicate sound and potential your singing bowl carries.

How To Clean Your Singing Bowl:

1.) Fill one bowl with water and gently squeeze lemon juice into the water

2.) Fill a second bowl with pure, slightly warm water

3.) Grab 3 clean towels

4.) Submerge the first towel in the bowl with water and lemon juice and wring the towel out well. Use this to clean the areas that may have become dirty or dusty

5.) Submerge the second towel in the bowl with just warm water and wring the towel out well. The key here is to remove all of the citric acid from the lemon that may be on the bowl from the first towel

6.) Use the third towel to gently buff and dry the bowl, be sure to remove all traces of water and completely dry the bowl to prevent any water stains from happening

Our standard shipping time frame is 7-10 business days. We also offer an expedited 2-3 day shipping option for an additional cost.

Please note, our atelier does not ship on the weekends. Purchases made on Saturday or Sunday with expedited shipping will ship first thing on Monday.

See additional Shipping information here.

A lead-free bronze alloy, cast and shaped entirely by hand. Bronze of this density holds a longer, clearer tone than the thinner or mixed-metal alternatives common in the mass market.

No. The technique takes a few tries to feel natural, and the Sound & Flow guide walks you through it from the first strike.